Executive, E-Commerce

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEA’s retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines).  Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.       

Sephora Malaysia is looking to recruit an Executive, E-Commerce.

As Sephora continues to grow rapidly in Malaysia, e-commerce has continuously been at the centre of our growth strategy. Commercial campaigns and our digital commerce operations have been instrumental in our digital and omni transformation, and they are the key success elements in our digital commerce performance. The role of the Executive, E-Commerce will be to ensure Sephora digital commerce campaigns and operations to continuously be in the best-in-class position!

As the Executive, E-Commerce, you will take charge of campaign management by fostering a data-driven approach to commercial campaign planning and performance analysis, ensure high standard of campaign operation and communication while integrated with an omnichannel and consumer-centric approach.

Reporting to the Manager, E-Commerce, you will work closely with internal and external key stakeholders as well as the Regional Centre of Excellence team to sustain our growth ambitions.

You will shine here if you enjoy…

• End to end campaigns planning & execution by mastering a test and learn approach.
• Taking lead of onsite operation and communication to ensure campaigns are executed timely and accurately.
• Driving business growth for our brand partners by collaborating with brand partnership and category teams.
• Partnering marketing and/or retail team to maximize support for campaign and omnichannel initiative execution.
• Being responsible of daily, weekly, and/or monthly reporting and to support the Manager, E-Commerce in data analysis and forecasting.
• Supporting SEA e-commerce project rollouts and other local initiatives.
• Supporting the last mile processes (end to end Operations, Fulfilment & Customer Service) to ensure the success of order processing, on-time delivery and returns.

We would love to hear from you if…
 

1. You have a minimum 1 to 2 years of experience in campaign management, performance marketing, CRM and/or data analytics. Exposure in e-commerce business is highly preferred.
2. You have a university degree in Marketing, Business Administration, Economics, or related fields.
3. You demonstrate strong analytical and problem-solving skills. Proficient in Microsoft Excel / Google Analytics is preferred.
4. You are strong in project management and planning skills, with the ability to execute in a fast-paced entrepreneurial environment.
5. You are an excellent communicator with the ability to work effectively with different stakeholders across the business.
6. You are innovative and creative – continually looking to drive improvements to campaign or commercial results.

Reporting line & key stakeholders

You will be reporting to the Manager, E-Commerce.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad, and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity because we’ve got disruptive spirit. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.